Help for Owners

FAQs

Rental Management

Why do I need a property management company?
Renting a vacation home requires time and effort to be successful. You will have to handle advertising, responding to inquiries, taking payments, collecting, and filing hotel /sales tax, handling guest emergencies, complaints, and requests, and providing for housekeepers and maintenance. If you do not have the time, desire, or resources to handle these services, then you should hire a property management company.
Currently we are only accepting waterfront homes/condos or homes/condos with access to water and/or fishing facilities. Because of our unique niche market of “fishing getaways” we rent these types of properties well. While we do occasionally accept off water properties, these homes do not rent well for us. We do not accept mobile homes or trailers into our program. We expect homes to be in good condition and nicely furnished and decorated.  

Call us 361-727-0312 and we can give you a complimentary rental revenue and assessment of your property.

We provide you with an owner’s packet that has a check list and all the paperwork we need. We walk the property with you to go over anything that you may need to do to ready your home for rentals.

Owners are encouraged to regularly update their property. With these changes, owners may wish to expand or sometimes limit certain amenities offered. While expansion is never a problem, restricting or limiting certain amenities could affect existing reservations.

If an owner wishes to restrict or eliminate certain amenities, VTrips will enact these changes for all new reservations going forward. Please note that before making changes that could affect existing reservations, you must contact VTrips and verify the reservations in place that this change could affect. Your local office will work with you to ensure these changes are made to your satisfaction without compromising the guests currently booked at your property.

When listing your property for rent, it is important to offer all the comforts of home your family would expect. This includes providing many of the basic amenities that you would have within your own home such as a fully equipped kitchen with cookware, dishware, silverware, appliances, etc. You must have cable or satellite TV and internet service as many guests expect these features.

A detailed list of all the items and amenities will be provided for you. If there are items that you are missing and need assistance in stocking, your dedicated local rental manager can coordinate the purchase and stocking to have your home guest-ready.

We provide you a unique owner dashboard so you can review results from your properties, any day, anytime. We send you a monthly report to your email and to the owner portal.
Reviews are monitored on a per unit level and managed on many platforms including social media, Google, Yelp, BBB, airbnb and VRBO. Our team stays responsive and addresses the concerns of guests and owners as needed.

Reservations

How do guests make reservations?

We have a state-or-the-art online booking system for 24/7 reservations. Our front desk staff is available 7 days a week for answering questions and taking reservations. We have an email autoresponder that quickly sends a quote to all email inquiries and each email also receives a personal email response and follow up phone calls from our dedicated staff. Our software has an advanced lead generation system for tracking all inquiries.

Guests have a 48-hour window in which they are able to cancel a reservation without penalty. They also have the optional ability to cancel 21 days out on reservations for stays less than 30 days with our Peace of Mind policy. If you notice in your owner’s portal that an upcoming reservation has cancelled please let us know. If the time frame does not get rebooked and the guest canceled outside of their 48-hour window, we will pay you cancellation income based on what the guest has paid toward their reservation.
Owners can use their homes whenever they like. We provide an owner’s portal that you can log into and block dates for personal use. You are required to block dates ahead of time as we will not cancel a reservation that is already in place. While we do not limit how often the owners can use the home (even weeks or months at a time), we do require that the home is a year-round rental.
Guests will book your unit with the understanding the property will be available. To preserve owner, property and company integrity we are not able to relocate guests to accommodate owner stays. For this reason it is important to book owner reservations as soon as possible. The owner’s calendar is open for approximately two (2) future years. Owner reservations can be booked via the owner portal.

This would be classified as an owner referral reservation. When you have an owner referral, please send an email to OwnerAccount@vtrips.com. Include the guest contact information in the email along with the following details:

  • Guest First and Last Name
  • Phone Number
  • Email Address
  • Arrival and Departure Date
  • Price for Rent that you Quoted

Please remember, there are additional taxes and fees when quoting your potential guests. This is important to avoid lost bookings due to a difference in quotes.

We are proud to offer keyless entry to eliminate keys to guests, increase security, and improve overall guest experience. The electronic lock eliminates the need for mechanical keys greatly increasing guest/homeowner security. Guests love the convenience of going straight to the property and not having to worry about losing a key or needing multiple keys. Guests are issued a PIN (personal identification number) that is active only for the period of their reservation. You will be issued a homeowner access code that will be active for each period you are at your property. Security and accountability are also increased by recording each property access by person, date, and time and can be viewed online by one of our staff. We will be able to control access by issuing codes that are good for a specific period (guest reservation period, contractor access for 4 hours) or for an unlimited period. We will be able to authorize-deny user access wirelessly within 60 seconds.

Accounting

When do owners get paid?

Our company operates using accrual accounting. Revenue is reflected on the owner’s account when the revenue is earned rather than when payment from the guest is received. We pay all of our owners on or before the 15th of each month for the month that just ended. So, if the guest stays at your property in January, you would get paid on your January statement that will be released on or around February 15th.

Miss Kitty’s collects and files all hotel and venue taxes for you.  

If a guest stay covers more than one calendar month you will be paid based on the actual days stayed during each calendar month. For a reservation that checks in on 1/28 and checks out on 2/13, owners are paid for 1/28-1/31 on January’s statement and 2/1-2/13 on February’s statement.

Housekeeping and Maintenance

How often does our housekeeping team clean your property?

Our housekeeping team ensures that your property gets a thorough cleaning after every stay. We also schedule deep cleans to guarantee that your rental remains in tip-top shape.

No. Miss Kitty’s operates a commercial laundry service, and we provide sheets, towels, bathmats, kitchen towels, and fishing towels for your property. Your home will be equipped with high quality, properly sanitized linens that create a quality experience for guests.
We bill the guest for housekeeping, so this does not come out of your rental income. When you or your personal guests stay at the house, we will also arrange for cleaning and bill you on your monthly statement.
Please contact our local office for any housekeeping or maintenance issues.
Miss Kitty’s has an in-house maintenance department and offers an inclusive monthly maintenance program to help maintain your home. Our policy is “zero-based work orders” meaning we strive to complete each work order the day it comes in. We work closely with local HVAC companies, electricians, plumbers, and other contractors for maintenance issues that need to be outsourced. We can also help you arrange and monitor remodeling and upgrades to your home. We have 24/7 on-call maintenance.
Miss Kitty’s offers a damage waiver program in which the guest pays a nonrefundable damage waiver that covers them for up to $2000 worth of accidental damage to your home. This program works better for guests and homeowners.

Marketing and Revenue Management

How will Miss Kitty’s advertise my property?
Miss Kitty’s has always maintained a strong website in the Rockport market. The majority of our bookings come directly through our own website. We utilize strategic search engine optimization (SEO) and an aggressive pay-per-click ad campaign. We are on the first page of all the main search engines for keywords relevant to our market including Google.

VTrips has a robust marketing team with the support of marketing experts in each destination.  

  • Social Media Promotions
  • Marketing Email Campaigns
  • Brand Messaging
  • Event Sponsorships
  • Print Advertising
  • Partnering with Destination Marketing Organizations
  • Third Party Partnerships 
Our revenue management team and our local area experts manually review rates through a customized and personalized process, using the latest technology software to help determine the best rates in the market to maximize profits.

Have More Questions?

Contact Us
Have More Questions?
Office locations
Rockport, TX
Rockport, TX

411 S Magnolia St.

Rockport, TX 78382

361-727-0312

info@RockportHomeRentals.com

Galveston, TX
Galveston, TX

6702 Stewart Rd.

Galveston, TX 77551

409-877-7404

info@GalvestonTxBeachRental.com

Port Aransas, TX
Port Aransas, TX

2217 TX-361

Port Aransas, TX 78373

361-749-2600

info@SilverSandsVacationRentals.com

Ponte Vedra Beach, FL (VTrips Corporate)
Ponte Vedra Beach, FL (VTrips Corporate)

200 Executive Way, #200

Ponte Vedra Beach, FL 32082

904-385-3888

info@vtrips.com

Fort Myers Beach, FL
Fort Myers Beach, FL

6100 Estero Blvd

Fort Myers Beach, FL 33931

239-314-0444

FtMyersServices@VTrips.com

Panama City Beach, FL
Panama City Beach, FL

100 Richard Jackson Blvd. #110

Panama City Beach, FL 32407

850-235-4044

PCBServices@VTrips.com

Palm Coast, FL
Palm Coast, FL

5 Utility Dr, Unit 10

Palm Coast, FL 32137

386-225-4618

PalmCoastServices@VTrips.com

St. Augustine Beach
St. Augustine Beach

6279 A1A South

St.Augustine, FL 32080

904-512-3676

StAugustineServices@VTrips.com

St. Petersburg, FL
St. Petersburg, FL

14995 Gulf Blvd., Suite #B1

Madeira Beach, FL 33708

727-205-0381

StPeteServices@VTrips.com

Destin, FL
Destin, FL

4608 Opa-Locka Ln.

Destin, FL 32541

850-837-3937

Join@SouthernResorts.com

Maui, HI
Maui, HI

161 Wailea Ike Place, B107

Kihei, HI 96753

808-379-3208

MauiRentalGroup@VTrips.com

Ruidoso, NM
Ruidoso, NM

1103 Mechem Dr.

Ruidoso, NM 88345

575-258-5200

RuidosoCondotel@VTrips.com

Santa Fe, NM
Santa Fe, NM

616 Don Gaspar Ave.

Santa Fe, NM 87505

505-988-7244

SantaFeOffice@VTrips.com

Topsail, NC
Topsail, NC

14131 NC-50

Surf City, NC 28445

910-328-5241

Topsail@CarolinaRetreats.com

Hilton Head, SC
Hilton Head, SC

578 William Hilton Pkwy.

Hilton Head Island, SC 29928

843-785-8687

HiltonHeadServices@VTrips.com

Deep Creek, MD
Deep Creek, MD

35 Towne Centre Way

McHenry, MD 21541

301-387-5999

info@DeepCreekVacations.com

Tybee Island, GA
Tybee Island, GA

1010 US-80

Tybee Island, GA31328

855-651-1840

info@TybeeVacationRentals.com

Pigeon Forge, TN
Pigeon Forge, TN

205 Ogle Dr.

Pigeon Forge, TN 37863

865-429-4361

info@CondoPigeonForge.com

Gatlinburg, TN
Gatlinburg, TN

1662 East Parkway

Gatlinburg, TN 37738

865-436-8876

Info@JacksonMountain.com